Help and answers

Go to Member sign in and enter the email you signed up with. We email you a 6-digit code. There is nothing to remember.

Book meeting rooms, see your included room hours, set up how your phone is answered, read the messages we take for you, see recent calls, change your card, see your charges, and stop or keep your plan.

Your first charge is made when you sign up, your member area opens right away, and we email you a welcome with your sign-in link. We then contact you to set your start date, your suite number and building access.

Phone (225) 200-8260 or email info@successsuites.biz. You can also reply to any email we send you.

Yes. Plans with phone answering include a local Baton Rouge number. It is set up for you after your first charge and shows on your member page, and we email it to you.

Yes, two ways.

• Forward it to us (fastest, nothing changes with your carrier): your calls ring through to your answering line. Ready the same day.
• Transfer it to us (also called porting): the number moves to Success Suites and your old phone service for it ends. Takes about 5 business days, sometimes longer.

Your member page lets you choose, and shows the exact steps with your number filled in.

Most carriers use a short code you dial from the phone that has your number. Your member page shows the exact code for your carrier with your answering number already filled in. For most landlines and Verizon phones it is *72 followed by your answering number. Dial it, wait for the confirmation, then hang up.

To test, phone your own number from another phone. You should hear your greeting. If a code does not work, your carrier can turn forwarding on for you. Ask them to forward all calls to your answering number.

Yes. That is called conditional forwarding (no answer, busy or unreachable). Your member page shows those codes for the major carriers too. Your phone rings first, and unanswered calls come to us.

Some carriers count forwarded calls against your plan minutes or charge for them. Check with your carrier if you are unsure. Nothing extra is charged by us beyond your plan.

1. On your member page choose Transfer my number.
2. Upload your latest bill from your current carrier (PDF or a photo), signed by hand in a blank area.
3. Enter the account holder name, the service address and the account number exactly as your carrier has them. A mismatch is the most common reason a transfer is refused.
4. For a mobile number, get a number transfer PIN from your carrier first (in their app or by phoning them) and enter it with the last 4 digits of the account holder's Social Security number. These are kept encrypted and erased when the transfer is done.
5. Sign the authorization on the page.

We submit the request, email you when your carrier confirms a date, and email you again when it is done.

Not until we email you that the transfer is complete. Cancelling early can make the transfer fail and the number can be lost. After our email, cancel the old account so you are not billed by them again.

Usually no. Transferring a cell number takes it off your phone. To keep using your cell and still have us answer, forward it to us instead (for example, only when you do not answer).

Nothing changes until the transfer day. Your answering number works the whole time, so you can forward your number to it in the meantime. On the transfer day your number starts ringing at Success Suites, and callers hear your greeting.

Transferring your number to us is free. If your current carrier does not accept the request because a detail does not match their records, sending it again costs $10. Cancelling a transfer after we have sent it costs $50. Taking a number we gave you to another carrier costs $50. Every fee is shown on your member page before you send anything and is charged to your card on file.

Your number can go with you. A number you transferred to us stays yours, and a number we gave you can be taken too for a one-time $50 fee. We hold your number for 30 days after your plan ends. Give your new carrier the account number and name shown on your member page (no PIN), and we complete the transfer when they request it.

Your calls are answered in your business name with your greeting, at any hour. Callers can leave a message, ask the questions you gave us answers to, or be transferred to you when it is urgent (if you give us a transfer number). Each message is emailed to you, usually within 15 minutes, and is listed on your member page.

On your member page, open How we answer your calls: your business name, greeting, what callers should know (hours, services, prices, what to do with sales calls), a transfer number and the email for your messages. Save, and your line answers that way from then on. Change it any time.

By the talk time of each answered conversation. Your member page shows the minutes used this month against the minutes your plan includes. Minutes over your plan are billed with your next charge at your plan's rate for extra minutes. You can add extra minutes to your plan any time.

To the email you set on your member page, and they stay listed in your member area with the time and the caller's message.

The first charge is made when you sign up. After that, on the same day each month (or each year for a yearly plan), to your card on file. Your member page shows the date of your next charge.

Member page, Card and charges, Change card. Enter the new card on the page. Every plan you have moves to the new card.

Each charge is listed under Card and charges on your member page, and we email you when a renewal is charged.

We email you right away with a link to change your card. We try the card again after 1, 3 and 7 days. If it still does not go through, your plan stays open for 7 more days, then it is paused until the card is updated.

Member page, Your plan, Stop at period end. You keep everything until the end of the period you paid for, and nothing more is charged. Changed your mind? Press Keep my plan any time before that date.

Member page, Book a room: pick the room, the day and the length, then a time. Some rooms wait for front desk approval and say so.

It depends on your plan. Your member page shows the hours left this month.

Yes, from Your upcoming bookings on your member page, any time before it starts.

Yes. Ask us on the contact page or phone (225) 200-8260.